Disruption with some GitHub services

Severity: Major
Category: Bug
Service: GitHub

This summary is created by Generative AI and may differ from the actual content.

Overview

On 29 January 2025 between 14:00 UTC and 16:28 UTC Copilot chat in github.com was degraded, where chat messages which included chat skills failed to save to our datastore due to a change in client side generated identifiers. We mitigated the incident by rolling back the client side changes. Based on this incident, we are working on better monitoring to reduce our detection time, fixing gaps in testing to prevent a repeat of incidents such as this one in the future.

Impact

Copilot chat in github.com was degraded, where chat messages which included chat skills failed to save to our datastore

Trigger

a change in client side generated identifiers

Detection

issues related to Copilot Chat on GitHub.com

Resolution

We mitigated the incident by rolling back the client side changes

Root Cause

a change in client side generated identifiers