Delay in Email Event Processing
This summary is created by Generative AI and may differ from the actual content.
Overview
On February 15, 2026, between 09:38 UTC and 12:02 UTC, email-based event ingestion experienced a brief processing issue in the US service region. A subset of email events sent via an email integration were not processed. All core PagerDuty functionality, including API-based event ingestion, event orchestration, incident creation, and notifications, remained fully operational.
Impact
A small number of PagerDuty customers in the US service region experienced issues with a delay in email event processing. Impacted customers may see a delay or absence of email events triggering incidents.
Trigger
The specific trigger for the incident is not detailed in the provided postmortem.
Detection
The issue was detected internally, and investigations began promptly. The first public update was posted at 7:39 PM GMT+9 on February 15, 2026.
Resolution
A fix was deployed, and systems began to improve. The incident was resolved by 9:18 PM GMT+9 on February 15, 2026.
Root Cause
The root cause of the incident is not detailed in the provided postmortem.