Incident With GitHub Enterprise Importer
This summary is created by Generative AI and may differ from the actual content.
Overview
GitHub Enterprise Importer experienced degraded migration performance and elevated error rates for over 5 hours on November 4, 2025, affecting customers with prolonged queue times and slower processing. The issue was linked to higher than normal system load.
Impact
Customers using GitHub Enterprise Importer experienced prolonged queue times and slower processing for migrations due to degraded performance and elevated error rates for over 5 hours.
Trigger
Higher than normal system load.
Detection
Not specified in the postmortem.
Resolution
The issue was resolved by reducing the system load.
Root Cause
The immediate cause was higher than normal system load. The precise root cause is still under ongoing investigation to pinpoint and prevent future recurrence. Long-term work is planned to strengthen system resilience under high load and promote better visibility into migration status for customers.