Issue with Webhook Delivery to Microsoft Teams
This summary is created by Generative AI and may differ from the actual content.
Overview
On March 24, 2026 from 16:07 UTC to 19:35 UTC, PagerDuty experienced a service degradation with our Microsoft Teams integration in the US and EU service regions, resulting in a failure rate up to 30% for bot commands and incident notifications in Teams. All incident cards and updates were eventually delivered to Microsoft Teams once service was restored. No messages were lost during the incident.
Impact
A failure rate up to 30% for bot commands and incident notifications in Teams. No revenue impact mentioned.
Trigger
The issue was triggered by an outage affecting Microsoft's Teams Bot Framework infrastructure.
Detection
Our monitoring detected a spike in errors when posting incident updates to the Microsoft Teams platform at 16:07 UTC on March 24, 2026.
Resolution
The incident was resolved after the Microsoft Teams outage was resolved. No direct action was taken by PagerDuty to resolve the issue, but the company is taking steps to prevent similar incidents in the future, such as implementing enhanced monitoring and alerting for Microsoft Teams service health and developing improved in-app status messaging.
Root Cause
The root cause of the incident was the outage affecting Microsoft's Teams Bot Framework infrastructure.