Disruption with some GitHub services
This summary is created by Generative AI and may differ from the actual content.
Overview
On December 20th, 2024, between 15:57 UTC and 16:39 UTC, some of GitHub's marketing pages became inaccessible, resulting in 500 errors for users attempting to access them. The issue was due to a partial outage with one of GitHub's service providers. The service provider resolved the outage at 16:39 UTC, restoring access to the affected pages. GitHub is investigating methods to improve error handling and gracefully degrade these pages in case of future outages.
Impact
There was no impact on any operational product or service area, only on some marketing pages.
Trigger
The incident was triggered by a partial outage with one of GitHub's service providers.
Detection
The issue was detected through internal monitoring and updates were posted at 16:18 UTC and 16:20 UTC as the investigation began.
Resolution
The service provider resolved the outage at 16:39 UTC, restoring access to the affected pages.
Root Cause
The root cause was a partial outage with one of GitHub's service providers, affecting some marketing pages.