PagerDuty Advance Experiencing Delays and Timeouts
This summary is created by Generative AI and may differ from the actual content.
Overview
On May 29, 2026 between 12:05 UTC and 13:52 UTC, PagerDuty Advance customers in the US and EU service regions experienced degraded request performance due to an outage at an external LLM provider. The core PagerDuty platform remained fully available throughout the incident.
Impact
Only PagerDuty Advance request processing was affected; customers experienced delays and timeouts when using Advance features. Event ingestion, notification delivery, and the web UI continued to operate normally.
Trigger
An outage at one of the LLM providers that PagerDuty Advance relies on for inference caused the degradation.
Detection
Degraded request performance was first observed at 12:05 UTC through internal monitoring of request latency. The team correlated this with status updates from the LLM provider and tracked internal impact metrics throughout the incident.
Resolution
The LLM provider restored service by 13:52 UTC, after which PagerDuty Advance automatically returned to normal operation.
Root Cause
The incident was caused by an outage at the external LLM provider used by PagerDuty Advance for inference.