Disruptions in Login and Signup Flows

Severity: Critical
Category: Scalability
Service: GitHub

This summary is created by Generative AI and may differ from the actual content.

Overview

Disruptions in Login and Signup Flows between 13:25 UTC and 18:35 UTC on Dec 11th, resulting in 500 errors for users, with 7.6% of login requests impacted at peak.

Impact

7.6% of login requests were impacted, along with less than 1% requests from within Actions jobs, resulting in intermittent failures in anonymous requests and downloads from GitHub

Trigger

Increase in scraper activity on public parts of the website, causing a low priority web request pool to exceed total capacity

Detection

Not specified

Resolution

Mitigation strategy identified and blocked the scraping activity, increased the pool of web requests, and upgraded key user login routes to higher priority queues

Root Cause

Scraping activity causing a low priority web request pool to exceed total capacity, resulting in 500 errors for users