Extended job start delays for larger hosted runners

Severity: Major
Category: Misconfiguration
Service: GitHub

This summary is created by Generative AI and may differ from the actual content.

Overview

On February 20, 2026, GitHub Larger Hosted Runners experienced job start delays for approximately three hours due to communication failures between backend services in a specific deployment, which hindered automated scaling.

Impact

4.2% of workflows on GitHub Larger Hosted Runners were delayed by an average of 18 minutes; Standard, Mac, and Self-Hosted Runners were unaffected.

Trigger

Communication failures between backend services for one deployment of larger runners.

Detection

The incident was identified through reports of degraded performance for GitHub services and Larger Hosted Runners, leading to an investigation starting at 20:00 UTC.

Resolution

The affected infrastructure was recycled, which enabled the larger runner pools in the affected deployment to successfully scale up and process the queued jobs.

Root Cause

Communication failures between backend services within a specific deployment prevented the automated scaling and provisioning of larger hosted runner capacity.