This summary is created by Generative AI and may differ from the actual content.
Overview
On November 22, 2022, from approximately 13:12 UTC to 13:17 UTC, most requests to PagerDuty's REST API in the US service region returned 502 'Bad Gateway' responses and webhooks from some integrations may have been delayed. The website, mobile application, events API, and notifications were unaffected. The incident was resolved by 13:17 UTC with no ongoing impact to customers. Follow-up actions include identifying confusing configuration changes, adding documentation to make them safer, and providing contact information for further questions.Impact
Most requests to PagerDuty's REST API in the US service region returned 502 responses, and webhooks from some integrations may have been delayed. Other services like the website, mobile application, events API, and notifications were unaffected.Trigger
A change made during the investigation and remediation of a minor issue with retrieving log entries prevented the REST API from handling requests.Detection
Responders quickly identified the misconfiguration during the investigation of the issue.Resolution
The misconfiguration was promptly corrected, and functionality was fully restored by 13:17 UTC.Root Cause
A misconfiguration during a change made to address a minor issue with retrieving log entries.
