Claude Sonnet unavailable in GitHub Copilot

Severity: Major
Category: Dependencies
Service: GitHub

This summary is created by Generative AI and may differ from the actual content.

Overview

On February 12th, 2025, between 21:30 UTC and 23:10 UTC, the Copilot service experienced a degradation where all requests to Claude 3.5 Sonnet were failing. The issue stemmed from an upstream provider. GitHub detected the issue within 12 minutes and engaged the provider for remediation. GitHub is collaborating with the provider to enhance service resilience. During the outage, users were advised to use an alternate model.

Impact

All requests to Claude 3.5 Sonnet were failing. No other models were impacted.

Trigger

An issue with the upstream provider of Claude Sonnet model

Detection

Issue with upstream provider detected within 12 minutes by GitHub.

Resolution

Raised the issue to the provider to remediate. GitHub is working with the provider to improve the resiliency of the service. Users were advised to switch to an alternate model.

Root Cause

Issue with the upstream provider of Claude Sonnet model.