This summary is created by Generative AI and may differ from the actual content.
Overview
On February 12th, 2025, between 21:30 UTC and 23:10 UTC, the Copilot service experienced a degradation where all requests to Claude 3.5 Sonnet were failing. The issue stemmed from an upstream provider. GitHub detected the issue within 12 minutes and engaged the provider for remediation. GitHub is collaborating with the provider to enhance service resilience. During the outage, users were advised to use an alternate model.Impact
All requests to Claude 3.5 Sonnet were failing. No other models were impacted.Trigger
An issue with the upstream provider of Claude Sonnet modelDetection
Issue with upstream provider detected within 12 minutes by GitHub.Resolution
Raised the issue to the provider to remediate. GitHub is working with the provider to improve the resiliency of the service. Users were advised to switch to an alternate model.Root Cause
Issue with the upstream provider of Claude Sonnet model.
