Scribe Agent Unable to Join Calls
This summary is created by Generative AI and may differ from the actual content.
Overview
On March 24, 2026 from 15:05 UTC to 18:51 UTC, the PagerDuty Scribe Agent experienced a service disruption affecting all customers with access to this feature in the US and EU service regions.
Impact
Customers attempting to use the Scribe Agent to join incident conference calls received error messages, and the Scribe Agent was unable to join calls. All other PagerDuty features remained fully operational.
Trigger
An outage affecting our third-party vendor's infrastructure.
Detection
Our monitoring systems detected slow response times from a third-party service that powers the Scribe Agent's call-joining functionality at 15:05 UTC.
Resolution
The vendor restored normal operations at approximately 18:45 UTC. We confirmed successful call-join requests were flowing through our systems at 18:47 UTC, and fully resolved the incident at 18:51 UTC.
Root Cause
An outage affecting our third-party vendor's infrastructure.