PagerDuty Analytics Dashboard not updating correctly (EU)
This summary is created by Generative AI and may differ from the actual content.
Overview
PagerDuty Analytics dashboard in the EU service region displayed stale data for approximately 48 hours due to a misconfigured analytics data pipeline after a planned database migration.
Impact
Customers in the EU service region experienced outdated Analytics dashboards for about 48 hours, though event ingestion, incident creation, and notification delivery remained unaffected and no data was lost.
Trigger
A planned migration of database infrastructure in the EU service region on August 5, 2026, at 15:00 UTC did not carry forward a required configuration for the analytics data pipeline.
Detection
Customer reports of stale dashboard data triggered the Major Incident process on August 7, 2026, at 03:35 UTC. Engineers traced the delay to the analytics replication pipeline and identified the missing configuration.
Resolution
The missing configuration parameters were recreated at 09:55 UTC, and the pipeline was restarted at 10:00 UTC. The pipeline processed the accumulated data, and by 11:15 UTC, all Analytics dashboards were fully up to date.
Root Cause
The root cause was a missing configuration during a planned database migration, which caused the analytics data pipeline to lose access to its source and stop processing new data, resulting in stale dashboard data for customers in the EU service region.